Miami University

A Guide to Quality in Consumer Directed Services
R. A. Applebaum, B. Schneider, S.R. Kunkel, S. Davis
2004

Report (PDF, 101 pages)

Appendices (PDF, 68 pages)

Back to list of publications

This guide is designed to provide states and programs involved in consumer directed services with a practical handbook on ensuring and improving the quality of services. The guide is divided into five major sections designed to

help organizations build quality into program development from the initial planning process through ongoing service delivery. Detailed appendices with practical tools for quality are also included in the guide.

This study was supported by the Robert Wood Johnson Foundation as part of the National Cash and Counseling Demonstration and Evaluation. Kevin J. Mahoney of the Boston College Graduate School of Social Work directed the demonstration effort.

To obtain information concerning the cost or to order printed copies of the full report, contact Scripps Gerontology Center at: 513/529-2914 or scripps@muohio.edu

 

Report (PDF, 91 pages)

Appendices (PDF, 68 pages)

Back to list of publications