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The Miami University Police is comprised of 29 full-time, sworn police officers who are commissioned by the State
of Ohio to serve and protect the university community. In addition, the department also employs 6 full-time police
dispatchers, and 4 full-time clerical support staff. Student aides are employed to perform a variety of
administrative support tasks in the police communications office, the records office, and the administrative offices.
The University Police is organized into 4 sections, as listed below. Click on a section for more information, and
to meet some of the people who work in that area.
Customer Service:
The commitment of recognizing, acknowledging, and fulfilling your customer’s implied and expressed needs.
Internal Customer:
Those people within your organization or team that you work with to perform your job.
External Customer:
Those people outside your organization or team that want, request, or witness your services.
Core Value Customer Service:
The type of service that focuses on the immediate expressed problem for which the customer called you.
Added Value “Wow” Customer Service:
The type of service that makes the customer feel good and appreciated. It addresses the total customer and seeks to meet their needs even when they are not expressed.
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For more than 100 years the Miami University Police Department has been building a legacy serving the students, faculty, and staff of Miami University. That is a tradition of which we are very proud. It is a tradition that we build on every day. When the community members of Miami University call us they are not having a good day. What they find when we arrive is that we are not just there to solve their immediate emergency; we are there to deliver excellent “WOW” customer service.
L.L. Bean, a customer service icon, understands the following assumptions:
- The customer is the most important person ever in the company – he is not dependent on us, we are dependent on him.
- The customer is not an interruption of our work; they are the purpose of it.
Customer service is critical in almost every job. In thrives on three areas:
- Treat the Customer like you would want to be treated.
- Be professional and courteous.
- Be Nice!
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We appreciate the assistance and input of the Phoenix Fire Department.
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