Staff Development Workshops
The Department of Human Resources provides workshops for faculty and staff members. The following programs are provided through the office of Staff Development. You can register for these sessions through the TRAIN system.
Training Opportunities Bulletin January - March 2012
Departmental Workshops
Human Resources Staff Development is offering a new public service for the university community to continue our long-standing commitment to support the professional growth of faculty and staff at Miami. We will be offering workshops, as requested, which are tailored to individual department’s needs. Some of these topics include team building, personality type indicators: DiSC, People Skills, Change Management, and Performance Management. If you have a need not listed, please let us know. We are excited to be offering these individualized services for departments. Minimum numbers are required and scheduling availability will depend upon demand. If you are interested in scheduling a time for your staff or work group, please contact Becky Dysart at 9-8078 or dysartrl@muohio.edu or Kerri Dabbs at 9-0389 or dabbskl@muohio.edu.
Workshop Pilot Programs
Human Resources Staff Development views pilot programs throughout the year, for consideration of adding these sessions to our schedule. We would like to invite university staff to participate in these pilot programs and give feedback. Pilot programs will be listed in our workshop bulletin and available for registration in the TRAIN system. Participants will be selected by staff development from the pool of registered participants to ensure that we can select a pilot group that is representative of university staff. All who register will be listed as an alternate. Alternates will be notified of registration status prior to the day of the workshop.
Behavioral Interviewing
Behavioral Interviewing is designed to teach participants how to identify screening competencies, effectively conduct behavioral interviews, objectively evaluate candidate responses, and avoid legal pitfalls. In addition, there is information contained in this workshop that will help you get your new employee set up for success.
Kerri Dabbs, SPHR, Senior Human Resources Generalist, Miami University
Communication Solutions
Communication Solutions will cover the dynamics of your individual communication style and how it affects others. Effective communication is essential when working with individuals or groups. This workshop is intended to give participants tips and a communication model to assist with healthy communication behaviors.
Kerri Dabbs, SPHR, Senior Human Resources Generalist, Miami University
Courageous Conversations
There are some conversations that are more important than others – the issue is critical, the stakes are high and the situation is often packed with emotion. Learn to engage, not avoid these critical conversations. Address important issues that impact your organizational success and also your on-going relationships with colleagues by learning communication techniques that are based sharing information and examining alternatives.
Dixie Grow, Career Growth Associates
DiSC®
DiSC® is a profile that is used to understand behavior types and personality preferences. This workshop will allow participants the opportunity to complete a personal profile, learn more about human behavior, and form a baseline for understanding “why individuals do what they do.” DiSC® will also serve as a tool to foster effective communication and build healthier working relationships.
Becky Dysart, SPHR, Director of Staff Development, Miami University
Kerri Dabbs, SPHR,Senior Human Resources Generalist, Miami University
Five Star Customer Service
This workshop is designed to provide you an opportunity to learn how to exceed your customer's expectations, offer insights on your strengths and areas of improvement, and increase your level of customer service throughout the university. As we explore the world customer service, we will use a five step process and an assessment to gain further understanding.
Becky Dysart, SPHR, Director of Staff Development, Miami University
Kerri Dabbs, SPHR, Senior Human Resources Generalist, Miami University
Generational Challenges & Opportunities
With four generations in the workplace, differences in communication methods, work attitude, style and habits are impacting performance, relationships and overall morale. Each generation brings their own history and experiences, their values and beliefs, and a unique view of work and its role in their lives. Both individuals and organizations will be challenged to deal with these differences – which provide new insights, new knowledge and skills, and new opportunities - while dealing with the inherent conflicts these differences also represent. This class will provide a basic profile of each generation as a basis for better understanding WHY they believe and behave as they do. By applying that information to your interactions with others, you can start building better working relationships that positively impacts performance.
Dixie Grow, Career Growth Associates
Grammar from the Ground Up
Grammar from the Ground Up will cover fundamental parts of speech and basic punctuation, simple sentence structure coupled with proofreading and editing, and how to identify and correct commonly confused words.
Kerri Dabbs, SPHR, Senior Human Resources Generalist, Miami University
Performance Management
Throughout the Performance Management program, participants will be given the opportunity to understand the elements of an effective performance management system, acquire the skills to provide clear direction and give ongoing feedback for positive guidance and improvement, and develop credible measurements that impact results. This program is designed for all levels of supervisors. Participants should supervise at least one unclassified or classified staff person.
*Performance Management is a compliance course and will not be eligible for job enrichment credit.
Kerri Dabbs, SPHR, Senior Human Resources Generalist, Miami University
Proactive Conflict Management
Participants will learn about conflict and concepts for conflict resolution including:the different positions involved in a conflict; the four types of distress responses and how the brain reacts to being overwhelmed by emotional distress; the structure and process needed for successful conflict resolution; and strategies for managing resistance.
Jeffery Baker, Ph.D., Clinical Psychologist, Jeffery Baker and Associates
Professional Skills in the Workplace
Professional Skills in the Workplace is designed to provide you an awareness of current expectations in the workplace, help you identify blindspots, and develop new approaches to present yourself in a polished fashion. In addition, strategies will be discussed to help you overcome past professionalism mishaps, and discover ways to become more professional.
Kerri Dabbs, SPHR, Senior Human Resources Generalist, Miami University
Stress Management
Stress Management is designed to help you understand the definition of stress; identify the impact and source of stress on your work, personal life and health; and recognize the symptoms of stress in yourself and others.
Dixie Grow, Career Growth Associates
Recognizing Individual Differences
Recognizing Individual Differences is designed to give you a better understanding of why people exhibit different behaviors in the workplace. This course explores working style preferences, organizational structures, and responses to individuals when preferences differ. Throughout this course, you will learn ways to help you effectively work through differences that may occur in the workplace.
Jeffery Baker, Ph.D., Clinical Psychologist, Jeffery Baker and Associates
Team Building: Jungle Escape
Team Building: Jungle Escape will allow participants to be part of a team that must use strategic thinking to escape the jungle. While taking part in this adventure, participants will discover how teams function; Fragmented, Divergent, or Cohesive. In addition, teams will learn the skills vital to effective teamwork, including: communication, decision making, problem solving, and conflict resolution. Participants will experience first-hand the impact of planning as it relates to group results, and understand the effect of individual behavior on group productivity.
Kerri Dabbs, SPHR, Senior Human Resources Generalist, Miami University
The Right Start to Writing
This workshop will cover the basic parts of writing which will include: the writing process, paragraph structure, passice and active voice, and the components of a letter and a memo. At the conclusion of the workshop, participants should acquire the fundamental knowledge of how to write a letter and a memo in a correct format.
Kerri Dabbs, SPHR, Senior Human Resources Generalist, Miami University
Time Management
This workshop will assist classified staff with time management as it relates to analysis, planning, and follow up. This time management session is structured to aid classified staff members in identifying techniques for planning and controlling work time, utilizing strategies to deal with interruptions, and helping to select the most appropriate time management system to accomplish daily activities.
Dixie Grow, Career Growth Associates
Unclassified Performance Evaluation Process Overview
This session will provide an overview of the new Unclassified Staff performance assessment process,
and introduction to the new instrument. Objectives of this session will be to provide insights into the development of this new process, overview of the new content, and discussion of goal setting. Sessions through April are designed for unclassified staff who will be completing or participating in the performance assessment process from Mid-April through the end of the fiscal year, including those who have not been
involved in annual evaluations and need this session to get started. Because this new process and instrument will apply to all staff, additional training will be ongoing.
*Unclassified Performance Evaluation Process Overview is a compliance course and will not be eligible for job enrichment credit.