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 Client
Advocacy is part of the portfolio of services offered
to the university community by IT Services. On occasion,
the individual or department finds that normal channels
of service or support are not satisfactorily resolving
a situation, and an "ombudsperson" is needed
to take the problem in hand. The client advocate clears
roadblocks and explores potential solutions to problems
or issues that seem bogged-down in the process. The office
of Client Advocacy and Communications also acts as an
information-gathering resource for the Senior Management
of IT Services, providing them user input for decision-making
processes. The office is involved, as well, in the identification
of appropriate communication methods and products to disseminate
information to the university community regarding projects
and activities originating in IT Services.
Most questions or problems can be resolved through
contact with the Support Desk (513-529-7900) in 324
Gaskill Hall (supportdesk@muohio.edu).
Answers to many issues also can be researched in the
Knowledge Base (http://kb.muohio.edu).
If efforts to resolve a particular problem or issue
have not been successful using these channels, please
feel free to contact the IT Client Advocate at itadvocate@muohio.edu.
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