Once the newly developed application has been deployed into its production environment, it is turned over to the Production Support and Support Center staff.

The Production Support staff is responsible for scheduling, output management and general support of the application. If the application is to be set up in EM, the automated job scheduler, 'turnover' documentation is required. The developer will complete the 'turnover' documentation by completing the Production Job Definition form.

The Support Center staff is responsible for front-line support of all applications and services. Background and environment information for each application and service are needed along with commonly asked questions and solutions. Both the 'Background' and 'Question/Solution' documents are to be completed by the developer.

More details regarding the production support documentation can be found below:

• IT Services Documents & Guidelines for Production Systems (Approved)

Please send comments and suggestions to the ISS Standards Committee at MCSUASTD@Listserv.muohio.edu.