Getting Started with Technology Support

This page is designed to gather information for New Technical Support Providers who need guidance with their responsibilities. Please keep in mind, most of the information and links on this page can be found in the Miami University Technology Knowledge Base, along with several other items. If you can't find information on this page, type keywords in the Knowledge Base Search Engine below.

Search the Miami Knowledge Base

Who

can help...

• Support Center
• IT Services Support Contacts
• Mentors List
• Network Outage Center

What

do I need to know about...		setting up...
Useful suggestions and tools Training opportunities Purchasing computers and other equipment Hardware Repair Telecommunications Universal Disk Space Print Center Services available with a UniqueID		New employees (accounts and software) A Miami University Machine Macintosh Windows

Where

do I find...

• Software updates for Miami Supported Applications
  
• Tech Encyclopedia
• Information about viruses and alerts

How

do I...

• Join the TSR LISTSERVs
• Request a LISTSERV list
• Join other LISTSERVs
• Change an MUNet Password (a/k/a NDS,Netware/Novell)