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Level I - Basic Provider
Description: The
Level I provider is defined as providing basic technical
assistance for users in their designated areas in
cooperation with IT Services.
Definition of Basic:
Common problems, need some guidance and or assistance.
Experience: Six
months to one year combination of education/experience.
Responsibilities:
- Non-technical administrative support
duties depending on Department and/or Division
- Basic trouble shooting on Windows®
and/or Macintosh Operating Systems
- Communicate effectively with users
- Basic training on software applications
including but not limited to, word processing, spreadsheets,
databases, Miami specific software, Banner etc.
- Knowledge of basic networking (Netware
and TCP/IP)
- Setup and installation of equipment
- Develop new documentation and/or
maintain current documentation
- Continue professional and personal
development through internal and external resources
As training options are developed,
links will appear here to classroom training opportunities,
CBT, and instructional materials. There will also be
links to commercially available training and certification
programs, and TSRs themselves will increasingly be involved
in providing professional development to their colleagues.
Watch this page as links continue to be added to the
curriculum.
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Training
Options -Level I
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Soft Skills:
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| Extra Skills: |
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Technology Support Representatives (TSR)
page at Miami
University
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