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Issue Number 12
April 27, 2005
 

Before You Leave for the Summer, Tips on Passwords and E-mail

Before leaving for the summer, it is important to perform some basic account maintenance. The number one problem that is fielded by the IT Services Support Desk during the summer is that of forgotten passwords. Resolving password problems is much more difficult when you are away from Miami. A little planning can make a big difference.

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Free Copies of Microsoft OneNote 2003 Available for University-Owned Computers

Microsoft has offered to give Miami 179 free copies of its note-taking and management program, OneNote 2003.

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myMiami and Blackboard Enhancements Coming in May

IT Services, in cooperation with teams from across the university, is working on a project to enhance the myMiami and Blackboard services. The first phase of this project will move into production during the week of May 9th and will merge the myMiami and Blackboard services into a single application while retaining all of the functionality of each service. This merger will allow for more integration between these services in the future than was previously possible.

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On-Campus Wireless Deployment Nears Completion

IT Services, with the support of Physical Facilities, has entered the final stages of a 12-month project geared to delivering wireless network services to all academic and administrative buildings on the Oxford, Hamilton and Middletown campuses as well as select outdoor areas.

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Phone and Internet Services Converge in IP Telephony Pilot

Thanks to a grant from Cisco Systems of over $350,000 of equipment and consulting, IT Services is investigating the use of the MUnet data network for telephone services.

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Decision Support Project Taking Next Steps

The Decision Support study report has been completed and given to the IT Vice President for review. The immediate recommendation was to pursue installing the SCT Banner Operational Data Store (ODS) product which would be the first level of data warehousing.

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Miami University Hamilton Announces Release of IT Strategic Plan

Miami's Hamilton Campus, with help from IT Services, has created an Information Technology (IT) Strategic Plan for the Hamilton campus. The plan can be found on the Miami University planning web page.

SCT Banner Systems Update

As reported in the last issue, many initiatives are underway to strengthen the quality and usability of the Banner system here at Miami University.

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Microsoft Contract Renewal Discussions Underway

IT Services, in conjunction with a software sub-committee of Ohio's Inter-University Council (IUC), is currently working on the renewal of the Microsoft contract negotiated last year. As part of the annual renewal, Miami has the opportunity to continue the contract "as is" or to adjust the audiences covered by the contract.

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Important E-mail Security Update

Miami’s incoming e-mail server now supports SSL connections. SSL (secure sockets layer) is a protocol that creates a secure connection between two computers and encrypts the data exchanged between the computers. With SSL in place, information that is transmitted cannot be read, even if it is intercepted. SSL was put in place on Miami's incoming e-mail server so that the MUnet password would be encrypted when sent.

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Faculty Blackboard Training Opportunities for April 2005

In conjunction with the new updates to the Blackboard system, Advanced Learning Technologies will be offering several training sessions before the end of the semester.

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Classroom Support and Research Support Models Proposed

Two academic technology-related study projects chartered as a result of the 2004 IT Strategic Plan have concluded with the delivery of classroom support model and research support model recommendations.

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Macromedia and Adobe Software Purchasing Update

IT Services is working with the Purchasing office and a number of software vendors, including Macromedia and Adobe, to create volume pricing arrangements that will provide significant cost savings to the university on software purchases for university-owned computers.

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E-mail/Calendaring Study Continues

As a result of a study begun in the fall of 2004, a Request for Proposal (RFP) was issued to e-mail/calendaring vendors for an integrated e-mail and calendaring system which would provide a common solution for Miami faculty, staff and students to use university-wide. Responses were received through January of 2005 and were critically examined by several sub-committees involving various university community representatives.

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Network Protection Services Up and Running in Select Residence Halls

Miami is joining many higher education institutions in leading the way to a safer Internet. With Network Protection Services, Miami is implementing a model that creates accountability for computers' nefarious activities and proactively protects the computers on the network from malicious network activity by enforcing a minimum standard to acquire network access. The service is also capable of reacting to computers that slip through the cracks by quarantining them before they can do harm to others connected to the network.

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IT Services Support Services Asks "How Are We Doing?"

Each spring, IT Services distributes a survey with questions related to awareness, use, and satisfaction with our support services to a random sample of students, faculty, and staff. The survey results are used in service planning and refinement efforts.

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