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Issue Number 9
September 27, 2004
 

Photo of Reid ChristenberryBusy Summer Leads to Improved Services for New School Year

Let me take this opportunity to welcome all new faculty, staff and students to Miami as we begin another academic year. At the same time, I welcome all of our returning Miami family. As a way of sharing what is happening in Information Technology Services, let me point you to our IT Services Annual Report (http://www.muohio.edu/itreport). This document serves several purposes. It summarizes last year’s accomplishments, presents the IT Strategic Plan and the upcoming year’s tactical goals, introduces the new organizational units and their respective leaders, and provides an appendix of some technical details and statistics about IT at Miami.

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Introducing New Members of the IT Leadership Team

We are pleased to introduce the three newest members of the Information Technology Leadership Team: John Goerke, Nate Johnson, and Richard Knowles.

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IT Services Announces New Site-licensed Software - FullShot 8

FullShot 8, the complete image capture, annotation, and screen printing program for Windows users, is now available to faculty, staff and students in the Oxford, Hamilton and Middletown campuses.

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Summer/Fall 2004 Classroom Technology Upgrades

This summer has been a busy one for IT Services-Classroom Services. Over 62 classrooms in 17 different academic buildings, some in conjunction with the Richard T. Farmer School of Business, have been or are in the process of being upgraded with new presentation and electronic equipment. Another 13 rooms have had reallocated equipment installed.

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ResNet Technology Improvements

Multiple efforts have taken place in the last several months that directly benefit the network users in the residence halls.

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Web-based Computer Skills Training Courses Soon to be Available to Students

As of October 1, 2004, students will be able to use the VTC web-based training system that provides 200+ courses on computer topics like Mac OS X, FileMaker Pro, Adobe Photoshop, Adobe InDesign, PHP and mySQL, to name a few.

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E-Mail and Calendar Study Underway

As a result of the development of the first IT Services Strategic Plan this past spring, a “tactical project” has been undertaken by the division to investigate the “next generation” of e-mail and calendaring for the university. This study will result in a recommendation being forwarded to the Vice President for Information Technology in the spring of 2005.

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Microsoft Contract Renewal Extends Availability of Microsoft Software

Last minute contract negotiations resulted in Miami signing a new Microsoft contract this past July that will continue to provide Microsoft software for all university owned computers.

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Update on Mac Access to SkillPort and Other SkillPort Updates

Efforts to Provide Mac Access to SkillPort Unsuccessful

After this summer's upgrade to SkillPort 6.0, IT Services again evaluated the possibility of making SkillPort available via Metaframe for Mac users. What we found is that SkillPort does not interact well within the Metaframe environment, so we are not able to host the SkillPort application on the Metaframe servers. So for the foreseeable future, SkillPort access will continue to be limited to Windows users.

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Did you know?

Technology tidbits for Miami faculty, staff and students...

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Banner and BannerWeb Unavailable Sept. 30 - Oct. 4 for Banner 6 Upgrade

Banner and BannerWeb will be unavailable to students, faculty and staff from Thursday, Sept. 30 at 10 pm until Monday, Oct. 4 at 7 am. This outage period will allow IT Services to update the Banner system from SCT Banner 5 to Banner 6. Banner is the primary administrative software for Miami University. This upgrade is a maintenance upgrade resulting in few changes that will impact the clients.

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What You Need to Know About
Windows XP Service Pack 2

Windows XP Service Pack 2 (SP2) is the latest release of Microsoft’s popular desktop operating system. SP2 is a significant update with the majority of the new features focusing on security. In this article we will explain some of the new features and how to interact with the improvements.

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Faculty Update: AREA 351 Now "Advanced Learning Technologies"

AREA 351 has recently undergone a name change to Advanced Learning Technologies. While our name has changed, our mission remains the same - faculty are encouraged to contact Advanced Learning Technologies with any questions they may have concerning integrating technology into their teaching.

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New Services Available at the Print Center

Expanding its services to meet the needs and demands of the university community, the Print Center announces the introduction of wide format printing along with a variety of new and improved finishing options.

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Ongoing Implementation of Network Protection Services

Multiple computer-virus events last year – from the Blaster to MyDoom -- prompted IT Services to explore technologies to protect the network and the computers attached to it.

An alarmingly high number of computers on campus are infected with some virus or another. In many cases, these viruses launch attacks on the network and can cause serious disruptions to service. To address this growing problem, IT Services conducted a study last year and established a team to begin implementing solutions. A few of those solutions are already in place and more are on the way.

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New Apple Subscription Plan for Macintosh Operating System Upgrades

Apple is offering a new program to higher education to help us stay current with Apple software. AMP (Apple Maintenance Program) was designed to provide operating system software for all university owned Machintosh computers. The AMP program will begin after the current Technology Assurance Program (TAP) software license contract expires on September 27, 2004.

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Numbers Help Tell the Story

Curious about the role of technology in the day-to-day functioning of Miami? Here are some numbers that help tell the story - this issue highlights the computing & telecommunications infrastructure supported by the Computing & Communications Systems unit of IT Services.

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