Summer Tips on Passwords and E-mail

During the summer, the most common questions and problems the IT Services Support Desk fields from students, faculty, and staff who are away from campus relate to passwords and e-mail. Resolving password problems in particular is much more difficult when you are not on campus. Following these quick tips can make a big difference…

Tip #1: Know Your Password! 
First and foremost, make sure that you know your MUnet password. If you do not use Miami’s services on a regular basis, your password is easy to forget. To check your MUnet password, we suggest that you visit myMiami (http://mymiami.muohio.edu) and log in using your UniqueID and MUnet password. If you receive a login error, make sure to visit the IT Services Support Desk (or a regional campus computer assistance location) to have your password reset before leaving campus. (See "Resetting Forgotten Passwords" in IT Help for more information on locations and procedures.)

Tip #2: Create a Secret Question and Answer Pair!!
To assist with resolving password problems, create a Secret Question and Answer pair using the MUnet Password Utilities available within myMiami. Just click the "Login help" link in the Login section. In the event that you forget your password, you can select a new one online by answering a few questions about yourself, including your Secret Question. We strongly recommend that you create a Secret Question/Answer pair now if you have not already done so.

If you forget your password when you are away from campus and do not have a secret question/answer, you must complete, have notarized, and send the password reset request form (PDF) in order to have your password reset.

Tip #3: Keep Tabs on E-mail
Following are several tips that can help you manage your Miami e-mail while you are away from campus:

• You can check your Miami e-mail from anywhere in the world using a web browser and Outlook Web Access (OWA). OWA is available from myMiami (http://mymiami.muohio.edu).
  
• If you use a desktop e-mail client, you can send and receive e-mail from off-campus just as you would from on-campus by using VPN or configuring your e-mail for authenticated SMTP.
  
• Student mailbox size is limited to 1 GB on the muConnect server. If a student mailbox nears the allocation limit, an e-mail alert will be sent to the student. If a student mailbox reaches 1 GB, the student will not be able to send messages until the mailbox is reduced in size. If a student mailbox reaches 1.1 GB, the student will not be able to send or receive messages until the mailbox is reduced in size. See IT Help for information on how to Check Your Mailbox Size and Reduce Your E-mail Disk Usage.
  
• If you have chosen to forward your e-mail to a non-Miami e-mail address, remember that a copy of each message will be sent to the external address, and the original will be retained in the muConnect account Inbox for thirty (30) days.

More tips on using your Miami accounts while away from Miami can be found in the IT Help solution titled "Using your Miami accounts while away from campus".

Enjoy your summer!
Questions may be directed to the IT Services Support Desk at ithelp@muohio.edu or 513-529-7900.
Find answers online in IT Help! http://ithelp.muohio.edu