IT Services Support Desk offers 15-minute Microsoft Office Guarantee

In anticipation of the roll-out of Office2007 and the conversion to the new e-mail system this summer, the IT Services Support Desk is preparing to assist faculty, staff, and students with questions or problems they might encounter with these new applications.

While most faculty, staff, and students are quite familiar with using e-mail and other Microsoft Office products, learning a new interface or application can be frustrating. Countless hours can be spent learning how to do something in Word 2007 that you already knew how to do in Word 2003 – or learning an e-mail feature in Outlook or Entourage that you already knew in Eudora.

Beginning June 1st, the Support Desk guarantees they can answer your Microsoft Office question* within 15 minutes of speaking to a support representative. If we are unable to do so, we will enter your name in a raffle for a 30 GB video iPod.

The IT Services Support Desk can be reached at 513-529-7900 or supportdesk@muohio.edu round-the-clock from Sunday at 9 am to Friday at 5 pm and on Saturdays from 9 am to 5 pm.

We hope that you will not have any questions, but — if you do — we are prepared to provide fast answers to minimize your down time.

*All Microsoft Office component questions can be answered by the Support Desk; however, complex programming questions (Microsoft Access and macro code debugging) require in-depth programming expertise that is not best provided via phone support.