ResNet Student Support Services

ResNet Student Support Services offer support to the on-campus Miami student body. In an effort to support each student's potential in computer related technologies, ResNet provides support for each individual’s connection to the network.

A ResNet Technology Aide is a student employee of IT Services who will support the Ethernet network connection in your residence hall room. You will be able to call the IT Services Support Desk at 529-7900 for help if you cannot successfully connect your residence hall computer to the network. You will need to know the type of computer you have and be able to give a brief description of your problem. If the Support Desk staff cannot help you solve your problem over the phone, they will schedule an appointment for a ResNet Technology Aide to come to your room and try to diagnose your problem. If this is the case, the Aide will be required to show you identification and leave the door to your room open while they are there. If it is a simple thing such as adjusting the communications software, the ResNet Technology Aide will do this for you. If the connection in your wall appears to be faulty, the ResNet Technology Aide will report it for you so that it can be repaired. Assistance from the ResNet Technology Aides is provided at no charge.

If, however, a hardware problem beyond a normal Munet installation is identified, the ResNet Technology Aide will not attempt to repair your computer. You may call the IT Services Support Desk to schedule a repair on a fee basis with our on-campus contractor. If you do not wish to use the on-campus contractor, the yellow pages can point you to other off-campus computer repair vendors.

Internet & Network (Data Jack)

Video (Video Jack)

Telephone (Telephone Jack)

Background
In previous years, the IT Services Guide to MUnet was the definitive resource for information regarding our campus network. If you would like more information on the history of the MUnet project, please consult these IT Help solutions.