|
Management,
Leadership and Soft Skills
IT Project Management in Higher Education
Micah Cooper, Miami University
Debra Allison, Miami University
A presentation of findings of a survey of project
management usage among IT administrations at institutions of higher
education. It tries to show why project management is important
to organizations and explore the reasons it may not be used in
academia. This session will also present an overview of why IT
professionals should consider Project Management Professional
(PMP) certification by the Project Management Institute (PMI)
and what is entailed in obtaining certification.
Making Collaboration Count: Creating
an Information Technology Strategic Plan
Debra Allison, Miami University
Kay H. Roman, Cornelius & Associates
Information technology is recognized as a strategic
resource in higher education. Establishing an institutional IT
strategic plan and prioritizing resulting goals requires a high
degree of collaboration. Miami University will share a four-step
process they used to develop a university-wide IT strategic plan.
This workshop will also include the project management tools and
methods used to collaboratively create the plan and ensure involvement
and acceptance.
The New University: Technology is Still
About the People!
Ilee Rhimes, The Ohio State University
Susan Metros, The Ohio State University
The presentation will open with a discussion
of the eight characteristics of The New American University. Aligning
people, process and technology through strategic planning with
a focus on e-Learning will follow. The presentation will conclude
with an examination of the Students of the Future.
What to Do When People Problems Threaten
Project Success
Edwin T. Cornelius, III, Cornelius & Associates
This session presents some practical approaches
to dealing with the teamwork, leadership, and political problems
that often provide daunting challenges to project success, particularly
on large projects with many sub-teams, sponsors, and stakeholders.
Ed will give real-life examples, and then show you some organizational
development processes that have helped remove or at least mitigate
the impact of these “people” issues as barriers to
project success.
Teaching and Learning
Achieving Mobile Solutions in the Classroom
(and Medical Environment)
Robert McKenney, The Ohio State University
PDA’s and other mobile devices (e.g.,
PC Tablets) have gained popularity in the workplace, classroom,
and for everyday use. Incorporation of these devices can remove
traditional barriers sometimes encountered during the learning
experience. They can be used to create an anytime/anywhere learning
environment.
The New University: Technology is Still
About the People!
Ilee Rhimes, The Ohio State University
Susan Metros, The Ohio State University
The presentation will open with a discussion
of the eight characteristics of The New American University. Aligning
people, process and technology through strategic planning with
a focus on e-Learning will follow. The presentation will conclude
with an examination of the Students of the Future.
Online Instructional Outreach: A Case
Study
Rob Withers, Assistant to the Dean & University Librarian,
Miami University
Lisa Santucci, Electronic Information Services Librarian, Miami
University
Jen-chien Yu, Electronic Information Services Librarian, Miami
University
Providing face-to-face instruction to
all entering students can overtax the staffing and facilities
of most libraries; failing to do so necessitates providing “remedial”
instruction for advanced classes and individual transactions.
This session is a case study in developing online instructional
modules and assessment exercises targeted at all entering students.
Real World Technology for a Virtual
Generation
Glenn Platt, Miami University
Chris Starkey, Miami University
How Miami University's Center for Interactive
Media Studies (IMS) prepares its students for life beyond these
halls using technology to teach how interactive media and interdisciplinary
teaming works together to create products for the real world.
Statewide Digital Commons: Hosting CMS
in Ohio
Cable Green, Ohio Learning Network
Fred Siff, University of Cincinnati
Joseph Aulino, Kent State University
The Ohio Board of Regents has funded a partnership
among its central operations, the University of Cincinnati and
Kent State University to provide statewide CMS hosting in Ohio
through a Digital Commons. Hosting services leverage existing
resources to provide significant cost savings on hardware, licensing,
help desk and server administration.
Support and Training
"WINGS" WSU Information, News
and Group Services Portal Implementation, Training and Support
Mary Clem, Wright State University
Denise Anderson, Wright State University
Amy Newsome, Wright State University
Spring quarter 2004, Wright State implemented
a University Portal. The WSU Help Desk was very involved with
the rollout on this project. If you are interested in how they
handled communication, training, and support for this huge endeavor,
plan to attend this OHECC session.
Introducing a Mobile Campus - CSU's
Student Laptop Loan Program
Peter Phillips, Cleveland Sate University
CSU has put a laptop loan program into effect
allowing students to borrow laptops for 4 hour increments. This
presentation will go through the design and implementation of
this program.
Creating Efficient Student-Staffed Computer
Support Groups
Joe Kielczewski (Kiel), University of Toledo, Educational
Information Technology (EIT)
Mitchel Vickers, University of Toledo, Educational Information
Technology (EIT)
Mark Bussey, University of Toledo, Educational Information Technology
(EIT)
Charged with the task of supporting, servicing,
maintaining and managing the computers in the assigned EIT Open
Labs and Residence Hall Labs across the University of Toledo (UT)
campus we will share our success story, which includes an In-House
developed application that features an Online Help Request System,
and an in-depth look at our technical support and training program.
MyUCS - What is University Compouting
Services doing for you?
Kyle Parker, Ball State University
Brian Means, Ball State University
See how BSU tracks calls from users with problems
to the helpdesk and their resolution and learn how BSU manages
their web and mainframe development projects.
Technology and
Infrastructure
DRP Alliance Update
Mike Alexander, University of Cincinnati
Dan Goodman, Ohio State University
OSU and UC will present an update of the status
of the DRP Alliance project that provides mutual backup of each
others systems as well as providing disaster recovery services
to other institutions within the state.
Educational Presentations from the Middle
of Nowhere
Robert Dixon, Ohio State University and OARNet
Gabe Moulton, Ohio State University
Megan Troyer, Ohio State University and OARNet
It is now easy to make high-quality live educational
video presentations from any field location anywhere. We have
so far constructed five very small satellite trailers which are
in operation by educational organizations across the country.
The Lewis and Clark expedition will make a live presentation to
this conference.
Managing a Large Institutional Authentication
Directory
Bob Hogle, The University of Toledo
Doug Sinnott, The University of Toledo
UT has implemented an authentication directory
with over 40,000 user accounts and 175,000 groups. UT will present
an overview of their directory, the technical challenges to administering
the directory, and their solutions to these challenges.
Intrusion Prevention Panel Discussion
John Kinne, Assistant Director for Technical Services,
Miami University, Moderator
Chris Allison, Senior Systems Engineer, Miami University
Bob Black, Senior Support Desk Analyst, Miami University
Kathleen Brinkman, Assistant Director for Support Services (interim)
Miami University
Tim Gruenhagen, Manager, Data Communications and Networking, Miami
University
Joe Simpson, Coordinator, Network Services, Miami University
Miami University has taken a proactive approach to protecting
its network this year by the deployment of an Intrusion Protection
Appliance. This device analyzes network traffic, inspecting it
for computer viruses, worms and other attacks that can be propagated
on the network. Network traffic carrying infections or representing
attacks is terminated. Unlike previous generation devices, the
IPA attempts to block nefarious network traffic before it causes
a major problem. This panel will discuss the acquisition, deployment
and successes achieved with this new technology, as well as solicit
ideas from attendees about what is being done at their institutions.
Using Content Management to Support
Technology
Scott Johnson, The Ohio State University
Judy Davis, The Ohio State University
The Ohio State University’s Office of
Information Technology has deployed a web-based content management
system to increase efficiency across several areas of the organization
by allowing for a variety of types of content to be shared, managed,
and versioned in a central repository that is both easily accessible
and secure.
Vendor Presentations
Building an Internet without Boundaries
Sai Subramanian, Vice President, Product Management and Strategic
Marketing, Navini Networks (presented by NEC Business Solutions,
Inc.)
In this presentation we examine the economics
and the technologies required to deliver the Mobile Broadband
Wide-area network of tomorrow. We will outline the key technologies
in the Navini Ripwave solution and show that it has all the ingredients
necessary to make anytime anywhere wireless broadband a reality.
We will also highlight some of Navini's commercial deployments
and trials around the world.
Cicso Endpoint Security: The Cisco Security Agent for
Servers and Desktops
Jeff Klaubert, Security Specialist, Cisco Systems
This presentation will focus on using Cisco's HIPS solution to
protect the enterprise from day zero attacks; as a tool for more
effective patch management; and an integral part of an organization's
overall security posture.
Creating a Unified Digital Campus with
the Luminis Product Family
Tim Mueller, Director, Luminis and Campus Pipeline Solution, SunGard
SCT Inc.
Luminis Portal, Content Management and Data Integration technologies:
Profiles and demonstrations of unique implementations of the Luminis
product line. Emphasis will be placed on the Luminis Platform's
ability to integrate a diverse array of administrative and academic
computing systems. The Luminis product family is an array of flexible
software solutions that unify, extend and manage the digital campus.
Attend this session to learn more.
Data Integration for Past, Present, and Future Reporting
in Higher Education
Mike Rider, Expert Data Analyst, Core Integration Partners
Mike Rider will present a technique called masters/derived masters
used during data integration projects applying a blend of methods
commonly used in the build of decision support systems. The approach
lends itself well to streaming of data during integration to reduce
the processing window, merging data from two different sources
into a common structure, and establishing a common data source
from which to load the data warehouse or data marts.
Hardware Services
Kevin Stacy, National Sales Manager, Signature Technology
Group, Inc.
John Ellinger, Director - OIT Operations, Ohio State University
In this joint presentation between STG and OSU, we will provide
an overview of STG's current contract with OSU for hardware maintenance
and service. STG will explain how OSU has significantly reduced
costs and streamlined the service request process by reducing
vendors. STG will also provide an overview of our company’s
nationwide service capability, review current customers in the
education industry and show attendees the benefits of third party
support versus the OEM.
Information Lifecycle Management
AdvizeX Technologies
Enterprise resource planning (ERP) implementations rapidly increase
data storage requirements. Your server and storage costs may balloon;
and if left unchecked, your performance may drop drastically.
In this session, we will present a strategy to optimize storage
using application data management - a policy-based approach that
optimizes data access and storage for the entire information lifecycle,
which increases system performance and makes storage more cost-effective.
Interactive Touch Panels & Projectors
B&J Photo
In this session, we will show the latest in data projectors and
interactive touch panels as well as the ability to draw on all
computer and digital images. Firewire control of DV products will
also be demonstrated.
Messaging & Electronic Communications in Higher Education
- Trends and Practices
Dave Pickens, Enterprise Architect, Academic and Research
Computing, Sun Microsystems Inc.
Institutions are now reaching beyond their physical campuses
in many ways via the web and electronic communications. Email
and other methods of electronic messaging are a critical service
these days. Learn about recent trends and practices regarding
email and electronic communications affecting higher education.
What is about to impact your campus? What are others doing already
today?
MPC Solutions Presents: Issues, Approaches, and Solutions
to your Networking Needs
Mike Brockney, Manager of Sales Engineering, Bluesocket
John Osuyos, Central Regional Manager, Redline Networks, Inc.
Bluesocket's award-winning Wireless Gateway solutions, which
are currently deployed in more than 40 countries (including over
300 higher educational institutions), help IT managers secure
and manage wireless local area networks (WLANs) while reducing
network costs and helping users get the most benefits from WiFi
networks.
Redline Networks works with real-time enterprise by delivering
network solutions like Active N, a self-healing mesh that ensures
always-on availability and aggregate bandwidth scalability. Redline
also offers intelligent reporting of systems statistics, load
balancing, and routing solutions.
Optimizing Service Resolution Management
Brian Kelly, Executive Vice President of Marketing &
Product Strategy, KANA Software Inc.
Mr. Kelly’s presentation will discuss the benefits of implementing
Service Resolution Management solutions and the positive impact
they have on reducing the "time to answer" for customer
question and issue resolution. SRM solutions provide a guided
solution path for agents or customers to quickly find answers
dramatically improving customer satisfaction while lowering support
costs.
The New Look of DARS
Jason Elwood, Director, Miami University-DARS
Miami University has positioned its degree audit and transfer
course evaluation system, DARwin, to fit in the changing world
of client/server and World Wide Web delivery of student information.
Current efforts maximize interoperability with student systems,
interaction with students and information for institutional planning.
Poster Sessions
The Cluster Ohio Project
Terry Lewis, Program Coordinator, Ohio Supercomputer
Center
The Cluster Ohio Project offers Ohio faculty a grant program
to receive 2nd generation computing systems. OSC provides these
systems due to planned upgrades of existing systems. OSC anticipates
that these upgrades will occur every 24 months and result in release
of a call for proposals.
Remote Backup of Critical Administrative Data for Disaster
Recovery
Kevin Wohlever, Remote Backup of Critical Administrative
Data for Disaster Recovery, Ohio Supercomputer Center
Ken Cocklin, Manager, Technical Support, Cleveland State University
Jeff Jones, Storage Administrator, Wright State University
With the installation of the Third Frontier Network, it will
be possible, to implement a shared, central storage facility for
disaster recovery backups. We will discuss the status of evaluation
of several aspects of remote backup and restore and discuss the
process to determine resources necessary to support a heterogeneous,
large-scale, remote shared backup facility.
Miami's Virtual Teaching and Learning Center
Christian Ratterman, AREA 351, Miami University
This portal was originally designed to be a 24/7 resource to help
Miami faculty integrate technology into their curriculum. While
continuing to leverage technology resources, the VTLC is expanding
to allow Miami faculty personalized searches and a virtual filing
cabinet to store articles, and be alerted to new items of interest.
Technology and Hospitality: A Web-based Application to
Integrate Services for University Guests
Laura Phillips, Distributed Systems Programmer/Analyst,
Ball State University
Demonstration of a web-based application that allows the University
to provide meals and accommodations for guests. Describes the
change from an old system of paper tickets and manual accounting
entries to the current version, where guests use plastic swipe
cards, and accounting entries are generated automatically into
FRS.
Engaging Prospects in an Interesting and Automated Dialog
Kyle Parker, Distributed Programmer, Ball State University
The Ball State University Office of Admissions is utilizing a
newly acquired tool to provide an ongoing and personalized communication
process tailored to the different needs and interests of its prospective
students. The product is called Vignette Dialog & Messenger
and will be used to communicate with the "Search" pool
of approximately 117,000 student names purchased from several
sources to begin the admissions funnel.
Using Queuing Models and Statistical Simulation to Manage
Workflows in a Help Desk Environment
Todd Wulfhorst, Senior Microsystems Consultant, The
Ohio State University
The OIT Helpdesk was having problems trying to solve for how
many agents they would need to staff at certain times of the day.
By using queuing models and statistical software to simulate telephone
and e-mail traffic to our help desk, we were able to answer a
number of important questions. Answers came in the form of, but
not limited to, scheduling, call pricing analysis, and playing
"what if" analysis.
Digital Orientation to Instructional Technology Resources:
New Faculty CD-ROM
Elizabeth Chalker, AREA 351, Miami University
Miami's new faculty and teaching staff needed one single source
that would introduce them to the technology and teaching resources
available on the Miami campuses. Using Flash and XML, Academic
Technology Services was able to create a completely personalized
CD for each faculty member. The CD's architecture makes it reusable,
very inexpensive, and easy to reproduce!
More . . .
|
