The IT Services Supported Software Lists identify, by computing
platform, the computer software that we support for
our clients: more than 20,000 students, faculty, and
staff. Because staff and budget resources are limited,
we concentrate our support and our knowledge on this
defined set of products.
Level I: Full IT Services support
One-on-one consulting and telephone support available
from IT Services. Classes and/or self-study offered by IT Services
for most products. SC=Support Center, TTC=Teaching
Technologies Center, UA=Information Systems, TS=Technical
Support
LTC student support — Support is provided
by LTC student staff. QwikTime handouts may be offered
by the LTCs. Immediacy of support may be limited
to the individual work schedule of the knowledgeable
LTC consultant.
Level II: Limited IT Services support
Limited one-on-one consulting and telephone support
available from IT Services, as time and knowledge permit.
Self-study courses may be available.
LTC student support — Limited support includes
helping students find, start, and stop the product,
and making available the associated documentation
or documentation that is provided by instructors
to the LTCs. The category may also include products
which are Level I or Level II supported products
in the Divisional Labs and/or IT Services.
Level III: Provided As-Is
Very limited telephone support is available from IT Services,
as time and knowledge permit. May include products
for which IT Services support is being phased out, products
under evaluation for support at Level I or II, or
products provided for specific needs.
Note on Software Versions: Vendors do NOT
support older versions of their software, which limits
the ability of IT Services to support these versions. We
expect older, unsupported versions of software to
drop down in support level rapidly once a vendor announces
the end of support.
