Change Process

Changes to the list are sought from appropriate staff within IT Services and from the Technology Support Representatives.

Changes to the Supported Software List usually fall into one of the following categories:

• New Product Additions: to include previously unsupported products or major product revisions (such as a new operating system or office suite). New Product Additions generally entail formation of a project team to evaluate the product and recommend a solution for campus wide input. Before being added to the Support Software list, New Product Additions may need to complete the Recommended Solutions process (http://www.muohio.edu/recsol/).
  
  
• Supported Level: software products may move up a level as knowledge and technical expertise is developed by the Support Center and TSRs, and when the product is being used by an increasing number of university users. Software Products may move down a level when the product is being phased out, usually by newer versions of the same product.

It is important to note that while the Support Center has the responsibility for managing and publishing the list, placing a new software version into production-supported status is often the responsibility of an IT Services project team. Careful consultation and planning with Support Center staff is required in order that production support from the Support Center can be provided to students, faculty and staff. This typically involves extensive testing and documentation, including Knowledge Base cases and Production Turnover documents.

Timeframe: Since vendor releases are issued throughout the year, we will update the Supported Software list as necessary. In addition, we will review the list in January and July to insure that our web pages are consistent with our support model.

Questions and requests for changes to the Supported Software list should be submitted to Debra Allison, Assistant Director for the Support Center.