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Support Services and Campus Partnerships exists to provide
high quality, efficient, timely support services for
the effective use of technology by all Miami University
students, faculty, staff, and the extended university
community.
Support Services and Campus Partnerships is organized
into six units:
Support
Desk
The Support Desk is the central point of contact
for technology questions at Miami University.
The Support Desk can answer questions on a wide
variety of University technology topics and
is staffed 7 days a week during the academic
year. The Support Desk is located on the Oxford
campus at 324 Gaskill Hall. |
Support for Administrative
Systems
The Support for Administrative Systems
unit provides assistance to clients in their
use of Miami's administrative systems (e.g.
Banner; BannerWeb; Kronos; MInE; WebFOCUS; etc.).
The unit also provides support and fulfillment
for a number of IT enabling services (e.g. accounts;
listserv; DNS/DHCP; production job control;
etc.). |
Advanced
Desktop Support
Advanced Desktop Support works with departmental
IT support staff on the effective use of technology
at Miami. The unit provides in-depth assistance
on desktop operating systems; applications;
desktop/network services. |
Campus Partnerships
Campus Partnerships contracts with Miami departments
to provide resources for desktop support, research,
application development, and other IT-related
purposes, as needed by the department. The unit
operates on a cost-recovery basis; support is
administered via Service Level Agreements. |
Remediation and Repair Center
The Remediation and Repair Center provides onsite
and carry-in service for hardware problems, networking
connectivity, and virus removal. |
Learning & Information Services
Learning and Information Services (LIS) provides
training, documentation and communication services
on University technology topics. |
| IT support and assistance is available
via phone: 513-529-7900 or email: supportdesk@muohio.edu. |
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