The mission of Information Technology Services is to provide centralized leadership for the continued development and support of an environment that is conducive to the application of technology in administration, teaching, research, and learning.  Fundamental to this mission is the provision of a stable operating environment including a network and hardware infrastructure and a diverse set of support services. Programs and services must be in line with the needs of a diverse and progressive faculty and student population.  To accomplish this mission, the organization works in partnership with our university clients and other service providers.

To accomplish our mission, IT Services is organized into 5 areas each with a mission specific to its functions yet complimentary to the overall mission of IT Services.

The Administrative & Fiscal Services area provides efficient, timely, and consistent support to all IT Services staff, regardless of location, within a predictable and repeatable support structure.

The Support Services area provides and coordinates technology support to Miami’s students, faculty, and staff with responsibility for client advocacy, quality of service, problem resolution, and continual improvement of strategic processes.

The Computing & Communication Services area plans, prepares, installs, configures, monitors, and maintains hardware and software infrastructure; keeps current with the technology to evaluate and recommend strategies for growth; and provides support to other areas of IT Services and, through these areas, to the rest of the university community.

The Academic Technology Services area supports the teaching/learning process by providing materials, equipment, and services as required by instructional programs, research, and administration. 

The Information Systems Services area supports institutional requirements for computing applications, both purchased products and original development.  The scope of the mission includes instructional, research, and administrative applications.